RGC Strategic Plan 2024-2026

Mission

To be a leading New Zealand Golf Club, with a high-quality course, excellent facilities and services, and a culture that welcomes golfers of all ages, abilities and backgrounds.

Vision

We aspire to be recognised for:

• Providing an excellent golfing experience that attracts and retains members and visitors
• Delivering outstanding golf coaching programmes suited to people of all ages and abilities
• Operating within a financially and environmentally sustainable business model
• Having staff and members who are proud of their Club and take an active role in achieving our mission.

Values

Quality

• Delivering high standards in all aspects of our operations, such as course presentation, governance and management, staff performance, facilities, programmes, hospitality, systems and service.

Respect

• Being respectful towards other people, the Rules of Golf, etiquette, club traditions, the course and facilities.

Enjoyment

• Encouraging everyone to enjoy their experience of being at Russley.

Innovation

• Being open to new ideas and the implementation of initiatives that enable our vision.

Key Priorities

Quality

• Maintain a high-quality course, facilities and services - Key Metrics – Member survey/NPS

Financial Sustainability

• Manage within Operating budgets. – Key Metrics - CA/CL / Operating Profit
• Maintain and Grow existing income streams - Key Metrics – actual v Bdgt
• Implement a Fund-Raising plan to achieve $100,000 a year. – Key Metric – Actual v target
• Debt management- Key Metric - Reduce net bank debt as at the end of each financial year

Human Resources

• Ensure we have the capability and capacity to deliver our programmes and services.

Key Metric - Succession plan for Management Team

Membership, Marketing and Communications

• Develop a plan to grow RGC membership revenue by $100K mainly via Full, Six Day, Off Peak high value memberships. – Key Metrics - Act v Target
• Improve communications generally, with a focus within the member ecosystem - Key Metric – member feedback

Environmental Sustainability 

• Develop an Environmental Sustainability Plan – Key metrics – Plan delivered by June 2024